FAQ
Frequently Asked Questions
Explore our FAQ to find answers to common questions about heating oil, kerosene, agri diesel, deliveries and ordering. If your query isn’t covered below, our team will be happy to help you directly.
Why order online?
Ordering Home Heating Oil online is easy, fast and secure. Our prices are calculated immediately for you within our website. All quotes are fully transparent helping you to manage your order and pay online in less than 5 minutes.
Is the Amber Oil website safe?
You can pay online with ease and with complete peace of mind. Our order module is fully secure and displays the https lock symbol throughout every step. Our site uses the SSL protocol, which ensures all online transactions remain confidential.
Is my information safe?
Following GDPR guidelines, we store the minimum details required to complete orders as securely and effectively as possible.
What products does Amber Oil offer?
Amber Oil is trusted supplier of heating oil and agri diesel (SFGO – Sulphur Free Gas Oil). Kerosene is the most common fuel used widely by most home heating systems. SFGO, also known as Gas Oil or Green Diesel, is more commonly used in agriculture and industry. All fuels supplied by Amber Oil are guaranteed to meet Irish and European quality and security standards.
How was my order priced?
Our prices are transparent. While our prices change on a daily basis to reflect market conditions the price you are quoted is the price you will pay regardless of any future price change. Click here to get a quote now.
What are the delivery areas?
Delivering to North Cork, Tipperary and selected locations
in Waterford and Kilkenny. To see all the delivery areas click here.
When will my order be delivered?
Your delivery will be arranged once your order is submitted, fully paid and processed by our office. Orders are processed from 9am to 5pm Monday to Friday. Orders are not processed on weekends or bank holidays. If your order was submitted outside of business hours, we will process your order on the next working day. You will get a text notification the day before your delivery.
Can you make unattended deliveries?
You don’t need to be at home to take delivery as long as the driver has access to your tank. Just make sure to be available to receive a phone call to confirm delivery details with the driver.
What if I have an urgent order?
If your order is urgent, call our office on (025) 46000 and speak to one of our advisors. We will do our best to prioritise your order.